Theatre Calgary issued a public advisory this week urging patrons to buy tickets for its production of Come From Away only through official channels, after third-party resellers were caught marking up seats by several hundred percent. "We're just trying to make sure that people don't go to the wrong place to buy tickets," a spokesperson said, in what observers described as the most coherent consumer-protection statement issued in Alberta this fiscal year.
The warning was met with confusion at the municipal level, where city councillors noted they had spent the better part of a decade being told that a 400 per cent markup on an essential service was simply the market finding its level. "So it's bad when a stranger does it to a Broadway ticket, but fine when it happens to my auto insurance renewal," one councillor said. "I'm trying to understand the principle."
Sources within the provincial government reportedly reviewed Theatre Calgary's pricing model with interest. According to one staffer, the original advisory was briefly mistaken for a stakeholder proposal, and a junior policy advisor spent forty minutes praising the resellers' "agile, demand-responsive approach" before someone explained that the press release was warning against the practice, not endorsing it.
Theatre Calgary, for its part, has declined to frame the issue as political. "It's really very simple," the spokesperson reiterated. "There is one legitimate place to buy the thing, and a number of illegitimate places that will charge you more for a worse experience. We feel patrons deserve to know the difference." The statement was immediately flagged by three separate ministries as potentially actionable.
The resale markup itself remains legal, a fact the theatre described as "frustrating" and the province described as "a feature." A proposed municipal bylaw to cap resale fees was tabled, studied, referred to committee, and ultimately performed only once before closing to mixed reviews.
As of press time, Come From Away continues its run to sold-out houses, its story of strangers taking in the stranded landing with particular force in a province where the official advice on being stranded is to check whether you've considered the free market. Theatre Calgary asks only that, if you are moved to buy a ticket, you do so from them — the wrong place to buy it being, increasingly, everywhere else.